FAQs
Order
Does the adjustment tool come with all watches?
Yes, every ZIOSS watch comes with an adjustment tool to easily adjust your strap to your size.
How to place an order?
Add your favorite items to your cart, follow the validation steps, then finalize your payment via our secure interface.
What payment methods are accepted?
We accept payments by credit card, PayPal, and other secure options available at checkout.
How do I know if my order has been taken into account?
After your order, you will receive a confirmation email with your order number. Please check your spam folder if you don't see it.
Can I modify or cancel my order after validation?
We process orders quickly to ensure prompt shipping. If you wish to change or cancel your order, please contact us as soon as possible.
Shipping, Returns and Exchanges
We use major carriers and local courier partners. You will be prompted to select a delivery method during checkout.
What are the delivery times?
We deliver within 3 to 5 working days after processing your order.
How can I track my order?
Once your order has been processed and shipped, you will receive an email with a tracking link to track your package in real time.
Do you offer international shipping?
Yes, we offer international shipping. Delivery times may vary depending on the destination.
Can I return an item?
Yes, you have 14 days after receipt to return your item to us.
How to make a return?
Contact us via email and include your order number. We'll guide you step by step.
Get in touch
Do you have questions about your order or a general inquiry?